Flagstar Bank View this email with images.



Flagstar Welcomes Stearns' Correspondent Lenders

As you may have heard, Flagstar Bank has acquired the delegated correspondent platform from Stearns Lending, LLC. The entire Stearns' delegated correspondent team, as well as its operations platform, is slated to become part of Flagstar in the near future.

Flagstar, a perennial national leader in mortgage lending, is headquartered in Troy, MI. We’ve been in the mortgage business for 30 years and in third-party channels—including the delegated correspondent segment—for more than a decade. The acquisition from Stearns allows us to align with a delegated team that shares our commitment to superior customer service.

First and foremost, we want to ensure your transition to Flagstar is a great experience. This means little will change, as your salesperson, operations team, business processes and portals with Stearns will remain the same in the near term. Please continue to do business with the Stearns, now Flagstar team, just as you have in the past. At Flagstar, our mantra is to do the right thing the right way the first time, and that is the approach we will take in welcoming you to our company.

We understand that listening to customers is key to providing great service. That’s why we’ll soon be surveying you to find out what you want from a partner. Your feedback will help us craft a best-in-class correspondent platform that meets your expressed needs. Meanwhile, we think you’ll be pleased to learn about additional products and services Flagstar can offer you, such as warehouse lending and subservicing.

Along with the Stearns team, we look forward to working with you to set a new standard of excellence in correspondent lending.

Sincerely,
The Flagstar Team


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